Return and Refund Policy

Thank you for shopping with us! We strive to ensure that you have a great experience with our products. However, we understand that there may be instances when you need to return an item. Please read the following return and refund policy to understand our process.

1. General Policy
As we source many of our products through third-party suppliers, including the Roposo Cloud Dropshipping App and private suppliers, our return and refund policy varies by product. Please refer to the specific product page for any additional details on returns or exchanges.

2. Non-Returnable Items
Due to our partnership with private suppliers, many of our products are non-returnable and non-refundable, unless they are defective or damaged upon arrival. This includes, but is not limited to, custom-made or personalized items, and items sourced through our third-party dropshipping services.

3. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 1 day of delivery. We will offer a replacement or store credit depending on the availability of the product. To process this request, kindly send us photos of the damaged or defective product along with your order number. We will do our best to resolve the issue as quickly as possible.

4. Wrong Items or Incorrect Orders
If you receive the wrong item or if the order is incorrect, please reach out to our customer service team within 1 day of receiving your order. We will arrange for an exchange or offer a store credit after reviewing your case. Please ensure the product is unused and in its original packaging.

5. Refunds
Refunds are only applicable in cases of damaged or defective items, or if the wrong product is shipped. In such cases, a full refund or replacement will be processed once the issue is verified. For non-returnable items, we are unable to provide a refund unless the product is faulty.

6. Shipping Costs
For eligible returns or exchanges, the customer is responsible for return shipping costs unless the item is defective or incorrect. If the item is defective, we will provide a return shipping label.

7. How to Contact Us
If you have any questions or need to initiate a return or refund, please contact our customer support team at [purepickshop42@gmail.com]. We will be happy to assist you in resolving any issues.

8. Changes to Policy
We reserve the right to update this policy at any time. Please refer to this page regularly to stay informed of any changes.

You can always contact us for any return question at purepickshop42@gmail.com.